Mediacom says software bug caused widespread internet outage

DES MOINES, Iowa — A massive selection of Iowans could not get on the internet Tuesday afternoon due to a prevalent Web outage. Mediacom, the net service provider whose company went down, now believes it understands the cause of the outage.

In a statement, a Mediacom spokesperson reported the outage was prompted by a computer software bug to a significant router operated by a third-bash, which still left the circumstance “beyond Mediacom’s regulate.” The circumstance remaining 40 % of its Iowa services space without the need of web at about 3 p.m. on Tuesday.

The organization mentioned it has set up software program updates and rebooted its program because the outage.

A total statement from enterprise spokesperson Phyllis Peters is out there underneath:

All of us at Mediacom regret that our broadband consumers in about 40 percent of our Iowa company place professional a assistance disruption on Tuesday afternoon.  The incident happened at a several minutes ahead of 3 pm CST on Tuesday and lasted for an hour.  For some of the exact buyers, the support outage re-occurred in between 6 pm and 7 pm (there was no effects on video clip / Tv set support).

The outage was triggered by a previously mysterious bug in the computer software managing on a large Cisco aggregation router, something that was beyond Mediacom’s regulate.  Mediacom and Cisco engineers executed several reboots and program updates, and also extra substitute gear in purchase to restore expert services to afflicted prospects.  This was not an electronics failure, while that was a suspected trigger at the early outset of the difficulty.  A computer software bug adversely affected the routing of data alerts (online website traffic).

We understand how vitally essential it is to maintain connections 24/7, and we apologize for the annoyance and disruption this prompted customers.  Our network engineers provide 24/7 checking of all features of our community, and thankfully, we also have the ability to straight away incorporate the knowledge of know-how builders and companions. The rapid collaboration with our Mediacom team on Tuesday served to lower the time of this interruption.  It is human nature to bear in mind the “down times” and not feel about the 99.99% of the time when there are no community interruptions.  We’re proud of Mediacom’s higher community dependability rankings and the integrity of a community that powers much more Gigabit-velocity broadband consumers in Iowa than any other service provider.