Major Apple-authorized retailer goes bankrupt, leaving customers without their devices | KLBK | KAMC

LUBBOCK, Texas – The Basically Mac retailer in Lubbock is one of dozens nationwide that have been shut down just after the 3rd-party Apple retailer declared individual bankruptcy very last 7 days, causing really serious difficulties for its shoppers.

Joey Martinez, a college student, Marine Veteran and artist in Lubbock, still left his laptop at Merely Mac for repair service in May perhaps. He gained an e mail final 7 days stating his laptop was preset and completely ready for pick up.

When Martinez arrived, he found the locked door coated in notices.

At the forefront: a lock-out recognize concerning missed rent payments with speak to data for the residence manager.

Martinez termed the assets supervisor to retrieve his computer system from inside the retail outlet, but she said she does not have the lawful authority to let him inside, which KLBK News verified, and suggested he get hold of an lawyer.

The home supervisor afterwards notified Martinez when she acquired that Just Mac filed for Chapter 7 individual bankruptcy, which implies the business will be liquidated.

Martinez, at a loss, said he wasn’t positive what to do. He reached out to Only Mac and did not get a reaction.

“I want my personal computer. I’m supposed to be performing on a paper appropriate now. I’m not able to do that,” Martinez mentioned. “My computer’s been held hostage. I know that seems amusing, but it’s accurate.”

Martinez is not only lacking college assignments, but he stated he’s lacking work too.

“I almost certainly missing about $2,800 just in just the [last] 7 days. I’m gonna have to just take a loss and see what I can do by way of my attorney to get my funds back and be compensated for the time that I have misplaced as a result of do the job,” Martinez described.

He extra, “I may have to go obtain another personal computer to operate.”

KLBK News also attempted to speak to Simply Mac, but we have not been equipped to access them for remark both.

Martinez later referred to as Apple and said the particular person he spoke with didn’t know about the personal bankruptcy, and consequently didn’t have solutions for him. That was past 7 days.

“I have long gone by each individual channel that I could go by and have not listened to everything back again and I’m sure I’m not the only particular person going by means of this,” Martinez said, including that he even submitted a police report citing stolen property.

KLBK Information read from an Apple spokesperson on Tuesday evening. The firm claimed:

Apple is working to help shoppers who have repairs gathered by Just Mac … We might not have all of the solutions appropriate now. It’s even now building, but we are likely to assistance the prospects.

Assertion from Apple Inc. spokesperson

The spokesperson also stated any Apple buyers with units in Just Mac outlets really should get in touch with 1-800-My-Apple and request to talk with an individual about Basically Mac.

Martinez identified as Apple again on Wednesday and said he felt significantly greater about the conversation.

Apple reassured him that he would get his laptop back again. The customer support consultant asked for his e mail handle so they could ship a letter advising him on subsequent measures.

Simply Mac was an Apple-approved retailer, but it also labored with other companies, together with AT&T.

Martinez stated he tried contacting his AT&T company about an situation with a diverse device, his cellular phone, and he stated they referred him back to Merely Mac, not recognizing they went bankrupt.

He stated he does not know how or when he’ll get his laptop computer again, but he does consider – with a lot more interaction – it will eventually materialize.